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Help/FAQ

 What payment options do you offer? 

You can pay by furikomi or Paypal or, if you collect your items from the British School (which is only an option for British School orders), you can pay in cash (please bring the exact amount!). You can pay using a credit card by selecting the Paypal option, even if you do not have a Paypal account. 

 

How do I order?

We only accept orders through our web site, www.schooluniform.jp. Please note that we do not accept orders verbally, by telephone or by e-mail. 

 

What shipping options do you offer?

All items are shipped locally in Japan so we can ship to your house by takubin (delivery fee is ¥1,000 per order). For some schools, you can also collect your order at the school campus. Please note the delivery options for your school, which are listed in the order checkout process.

For home delivery, we aim to ship all orders for which payment is received before noon (on a business day) on the same business day. You will be informed by email of the Yamato tracking number for your order. You can track your package by entering the number on the Yamato web site

For collection at school, the collection date is specified when you choose the delivery option in the checkout process. You will be informed by email when your order has been shipped to the school campus. Please note that if you choose to collect your order at your child's school it is your responsibility to collect it. We consider the order to be completed once it has been delivered to the school campus. 

 

Where are your products manufactured?

Our products come from a variety of suppliers, whom we select for the quality of their products. For items such as coats and fleeces, we have selected suppliers who are specialists in sports and outdoor clothing. For shoes, we have selected manufacturers who also manufacture for well-known, high-quality brands so that our shoes have the right support for your children's feet and will survive hard wear 5 days a week! 

 

 



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