Order status

Orders delivered to your home

Awaiting payment We have not yet received your bank transfer payment
Awaiting fulfilment We have received your payment and your order is waiting to be packed at our operations centre
Shipped

Your order has been packed at our operations centre and we have sent you an email with the Yamato tracking number

Completed

Your order has been collected by Yamato. If you wish to schedule delivery or redelivery, you can do so by contacting Yamato - contact details are in the email that we sent to inform you of the tracking number

 

Orders for collection at school

Awaiting payment We have not yet received your bank transfer payment
Awaiting pickup We have received your payment and your order is waiting to be packed at our operations centre
Awaiting shipment

Your order has been packed at our operations centre and is waiting to be shipped to your school for you to collect. Orders are shipped at 1 pm on Wednesdays. If we receive your order (and payment) before noon on Wednesday, your order will be shipped to school that day. If we receive it after noon on Wednesday, it will be shipped the following week. 

Shipped

Your order has been sent to our Tokyo office to be delivered to your school. Orders will be delivered to school between noon on Thursday and 9am on Friday. 

Completed

Your order has been sent to your school for you to collect. We have sent you an email with the collection details.