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Shipping & Returns

Shipping and Returns

DELIVERY OPTIONS & CHARGES

We ship all standard orders for items in stock in Japan within 1 business day of receipt of payment. Delivery date will depend on destination. Please allow 1-2 business days for shipment. We do not ship outside Japan.

Delivery within Japan (by takubin or EMS) is ¥1,000 per order. For some schools, you have the option to collect your order from the school campus. Please note the options that apply to your school, which are listed in the checkout process. 

For home delivery, you will be informed by email of the Yamato tracking number for your order. You can track your package by entering the tracking number on the Yamato web site

For collection at school, the collection date is specified when you choose the delivery option in the checkout process. You will be informed by email when your order has been shipped to the school campus. Please note that if you choose to collect your order at your child's school it is your responsibility to collect itWe consider the order to be completed once it has been delivered to the school campus. 

SALES TAX AND DUTIES

Please note that the value of goods ordered is inclusive of Japanese sales tax and we cannot refund any such charges. The sales tax is listed as a separate item in your invoice. 

RETURNS

If an item that you have purchased is unsatisfactory, other than an item purchased at a fitting day or a custom item that you have requested (see below), you can return it within 7 days of receipt for refund of the cost of your goods.

The goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition in the original packaging.

FURTHER INFORMATION

If you have any other questions, please contact us at info@schooluniform.jp



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