Shipping and Returns
DELIVERY OPTIONS & CHARGES
For orders with the "delivery to your home" option, we ship all standard orders for items in stock within 1 business day of receipt of payment. Delivery date will depend on destination. Please allow 1-2 business days for shipment. We do not ship outside Japan. Delivery within Japan (by Yamato takyubin) is ¥1,000 per order. Customers will be informed by email of the Yamato tracking number for their order and can track packages by entering the tracking number on the Yamato web site.
For orders with the "collect your order from the school campus" option, orders for which payment has been received by noon on Wednesday will be available for collection by 3pm on the next day (Thursday) during term time. Orders cannot be collected from schools during school holidays. Customers will be informed by email when their order has been shipped to the school campus. Please note that if you choose to collect your order at your child's school it is your responsibility to collect it. We consider the order to be completed once it has been delivered to the school campus.
SALES TAX AND DUTIES
Please note that the value of goods ordered is inclusive of Japanese sales tax and we cannot refund any such charges. The sales tax is listed as a separate item in your invoice.
If you wish to exchange an item for a different size, please inform us within 7 days of purchase and you can return the item for exchange. Items must be returned in perfect condition with tags attached and in the original packaging. Items cannot be exchanged for a different item (only a different size of the same item). Customers will be informed of the address to send items for exchange to when they submit the exchange request. The items are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We cannot exchange items which are not received.
If the delivery method for your original order was "delivery to your home", then the replacement item will be shipped to your home. If the delivery method for your original order was "collection at the school campus" then the replacement item will be sent to the school campus for you to collect.
If an item that you have purchased is unsatisfactory, other than an item purchased at a fitting day or a custom item that you have requested (see below), you can return it within 7 days of receipt for refund of the cost of your goods.
The goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition in the original packaging.
We do not accept returns of items purchased at fitting days. Please carefully check the condition and fit of items purchased at a fitting day before making payment.
We may accept requests for items of school uniform in sizes not listed on our web site (custom products). If so, there will be an additional charge for manufacture of these items. We do not accept returns of custom products or cancellations of orders for custom products.
If you have any other questions, please contact us at firstname.lastname@example.org